Refund policy

Our templates are digital files delivered the moment you pay, so we can’t take them back once they’re downloaded. That’s why refunds are limited to defective files, and why every template has a full live demo you can try before buying.

When you can get a refund

You can ask for a refund within 14 days of purchase if the file you received is defective, meaning, for example:

• the zip is corrupted or won’t open;
• files listed in the package are missing;
• the template doesn’t work as shown in its live demo, in a current browser, and we can’t fix it.

When refunds don’t apply

• You changed your mind after downloading.
• You bought the wrong template by mistake and already downloaded it. Write to us before downloading and we’ll try to help.
• The template needs features it doesn’t advertise, or problems come from changes you made to the code or from your hosting setup.

How to ask

Email dowelpages@mail.grokbot.com with the email address used at checkout, the template name and a short description of the problem (a screenshot helps). We reply within 7 days.

What happens next

We first try to fix the problem or send a working copy. If we can’t, we refund the full price to your original payment method through Stripe. Banks usually take 5 to 10 business days to show the refund.

Right of withdrawal

When you complete checkout you ask for immediate delivery of digital content. Where the law allows, this means the right of withdrawal ends once the download is available. This does not affect your rights for defective files described above.