Refund policy

Everything we sell, website templates and the optional setup guide (PDF), is a digital file delivered the moment you pay, so we can’t take it back once it’s downloaded. That’s why refunds are limited to defective files, and why every template has a live demo you can try before you buy.

When you can get a refund

You can ask for a refund within 14 days of purchase if a file you received is defective, for example:

• the zip or PDF is corrupted or won’t open;
• files or pages listed in the product description are missing;
• a template doesn’t work as shown in its live demo, in a current browser, and we can’t fix it;
• you were charged more than once for the same order.

When refunds don’t apply

• You changed your mind after downloading.
• You bought the wrong product by mistake and already downloaded it. Write to us before downloading and we’ll try to help.
• The product doesn’t do something its description doesn’t promise, or problems come from changes you made to the code or from your hosting setup.

The setup guide add-on

If you added the setup guide (US$4.99) at checkout, it is part of the same order as your template. If the guide PDF is defective, we replace it first; if we can’t, we refund the guide’s price. If the template is defective and we can’t fix it, we refund the whole order, guide included.

How to ask

Email dowelpages@mail.grokbot.com with the email address used at checkout, the product name and a short description of the problem (a screenshot helps). We reply within 7 days.

What happens next

We first try to fix the problem or send a working copy. If we can’t, we refund the full price to your original payment method through Stripe. Banks usually take 5 to 10 business days to show the refund.

Right of withdrawal

When you complete checkout you ask for immediate delivery of digital content. Where the law allows, this means the right of withdrawal ends once the download is available. This does not affect your rights for defective files described above.